Privacy Policy

1. Your privacy is important to us. It is Zodiac Lab’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website [email protected], and other sites we own and operate.

2. Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use our website or online service.

3. In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

4. This policy is effective as of April 13, 2023.

5. Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services, promotions, and purchase of our products, and any information automatically sent by your devices in the course of accessing our products and services.

6. When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

7. Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

8. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

9. We may collect personal information from you when you do any of the following on our website:
   • Use a mobile device or web browser to access our content;
   • Contact us via email, social media, or on any similar technologies; or
   • When you mention us on social media.

10. Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

11. When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

12. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. 

13. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

14. We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for compliance with our legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

15. Our site is intended for adults only. We do not target our products or services at children under the age of 13, and we do not knowingly collect personal information about children under 13. If we become aware that we have collected any information from someone under the age of 13 then we will promptly delete or remove such information. 

16. We may disclose personal information to:
    • a parent, subsidiary, or affiliate of our company;
    • third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms;
    • our employees, contractors, and/or related entities;
    • our existing or potential agents or business partners;
    • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights;
    • third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you;
    • third parties to collect and process data.

17. You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. 

18. If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

19. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

20. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. 

21. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

22. We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.  Please note that these cookies do not gather sensitive information like your name, address, etc., if you do not specifically give that information to us voluntarily. If you have given us that information, cookies enable us to recall it (and save you the trouble of entering it all over again) each time you visit our site. Our web server collects the addresses of the web sites visitors came from before visiting our site, which browser was used to view our site, and search terms entered on our site. This tracking helps us make decisions on how to create a better experience for you in the future. At your option, if you delete our cookies, you will limit our ability to personalize the site for your next visit. However, deleting a cookie will not prevent you from visiting our site and making purchases.

23. At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

For any questions or concerns regarding your privacy, you may contact us at [email protected].